Management Policy

We adhere to transparent, fair principles and maintain trust while executing our business and management policies.

Consumer-Centered Management(CCM) Certification

A certification system that organizes all activities performed by a company from the consumer’s point of view. The focus on consumers allows for evaluations on whether related management activities are showing continuous improvement.

Supervision and certification

Expected effects

  • Consumer

    Receive information serving as the basis for selecting products and services, and be able to quickly and reasonably resolve problems according to the CCM operating system in the event that they occur with certified companies and consumers.

  • Company

    Raise awareness of consumer rights and interests among the CEO, executives and staff members, and constantly improve product and service levels from the consumer perspective in order to strengthen internal and external competitiveness.

  • Public

    Reduce social costs from post-dispute resolution and administrative measures, create a market with a consumer-oriented virtuous cycle that contributes to the spread of a win-win culture between the company and consumers.

CCM implementation results

  1. 1

    CCM certification

    Since its first CCM certification in 2010, KGC has been certified in 2012, 2014, 2016 and 2018, for five certifications in a row.

    소비자중심경영 기업 인증서
    certificate of consumer centered management
  2. 2

    Premium Emblem

    KGC achieved the CCM certification mark for the year in 2019 for its excellent CCM operation performance.

    2019 올해의 ccm 식품부문 로고
    2019 올해의 ccm 식품부문 흑백 로고
  3. 3

    Fair Trade Commissioner Citation

    KGC was awarded the “2019 CCM Excellent Company Fair Trade Commissioner Citation (CCM division of the year)” as a consumer-centered management (CCM) certified company for its contributions to spreading a consumer-centered management culture and promotion of consumer rights and interests.

    Image

    Source: “CCM certification overview”, Korea Consumer Agency, http://www.kca.go.kr

Ethical management and future direction

KGC holds the belief that transparent and ethical management is the foundation of sustainable growth, and by taking impartial and fair values as our top priority and putting this into practice, we pledge to continue and develop our management philosophy based on the principles of “the right company”, “an awake company”, and “a company that is with you”.

Ethics Charter
Country · society
Customers
Shareholders · investors
Partners · competitors
Company
Employees
  • Country · society
    • Compliance with laws and regulations
    • Social responsibility
  • Customers
    • Customer-centered decision making
    • Providing reliably products/services
    • Customer value creation
  • Shareholders · investors
    • Increased corporate value
    • Pursue value maximization
    • Establish relationship of mutual trust
  • Partners · competitors
    • Grant fair trade opportunities
    • Pursue mutual development
  • Company
    • Respect for dignity
    •Provide fair opportunities
    • Fair treatment
    • Safe working environment
  • Employees
    • Fair performance of duties
    • Pursue change and innovation
    • Employee attitude

Promoted system

Based on its ethics charter and code of ethics, KGC has established and operated an ethical management system that enhances ethical management and strengthens it in practice. For this, we have established and implemented an ethics charter and code of ethics based on correct behavior and value judgment standards that all executives and employees must comply with.

Ethical management program

KGC is establishing a culture of ethical management by continuously operating ethical practice pledges and ethical management education for all employees.

  1. 1

    Ethical practice pledges

    Through the ethical practice pledges, all employees pledge to familiarize themselves with the code of ethics and to lead by example in actively participating in ethical management.

  2. 2

    Ethical management education

    In order to enhance understanding of ethical management and to practice ethical management with all employees, we cultivate ethical awareness through in-house online training.