A certification system that organizes all activities performed by a company from the consumer’s point of view. The focus on consumers allows for evaluations on whether related management activities are showing continuous improvement.
Receive information serving as the basis for selecting products and services, and be able to quickly and reasonably resolve problems according to the CCM operating system in the event that they occur with certified companies and consumers.
Raise awareness of consumer rights and interests among the CEO, executives and staff members, and constantly improve product and service levels from the consumer perspective in order to strengthen internal and external competitiveness.
Reduce social costs from post-dispute resolution and administrative measures, create a market with a consumer-oriented virtuous cycle that contributes to the spread of a win-win culture between the company and consumers.
Since its first CCM certification in 2010, KGC has been certified in 2012, 2014, 2016 and 2018, for five certifications in a row.
KGC achieved the CCM certification mark for the year in 2019 for its excellent CCM operation performance.
Fair Trade Commissioner Citation
KGC was awarded the “2019 CCM Excellent Company Fair Trade Commissioner Citation (CCM division of the year)” as a consumer-centered management (CCM) certified company for its contributions to spreading a consumer-centered management culture and promotion of consumer rights and interests.
Source: “CCM certification overview”, Korea Consumer Agency, http://www.kca.go.kr
KGC holds the belief that transparent and ethical management is the foundation of sustainable growth, and by taking impartial and fair values as our top priority and putting this into practice, we pledge to continue and develop our management philosophy based on the principles of “the right company”, “an awake company”, and “a company that is with you”.
Based on its ethics charter and code of ethics, KGC has established and operated an ethical management system that enhances ethical management and strengthens it in practice. For this, we have established and implemented an ethics charter and code of ethics based on correct behavior and value judgment standards that all executives and employees must comply with.
KGC is establishing a culture of ethical management by continuously operating ethical practice pledges and ethical management education for all employees.
Ethical practice pledges
Through the ethical practice pledges, all employees pledge to familiarize themselves with the code of ethics and to lead by example in actively participating in ethical management.
Ethical management education
In order to enhance understanding of ethical management and to practice ethical management with all employees, we cultivate ethical awareness through in-house online training.